Sonam Dabholkar (1)
Redefining Customer Success: The AI Revolution from CS Operations' Lens

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In this session, Sonam Dabholkar, Director of Customer Success Operations at Gong, shares her observations on how AI can revolutionize the world of Customer Success, and the role that CS Operations teams will have in ensuring that AI is utilized effectively during the customer journey to optimize internal team efficiency and achieve customer outcomes.

Key takeaways:

  • Understand practical applications of AI in Customer Success, and the tradeoffs of using AI
  • Understand the role of Operations teams in driving the successful adoption of AI in Customer Success organizations
Sonam Dabholkar
Director, Customer Success Operations, Gong. Versatile and results-oriented leader, with a skill set spanning Customer Success, Strategy & Operations, and Change Management. As Director of Customer Success Operations at Gong, I own the processes, technology, and data that enable the Customer (Post-Sales) organization to create raving fans throughout the customer journey.

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